Managed IT Services
Our comprehensive Managed IT Services are designed to help companies reach the next level – and eliminate the growing pains in their business journey.
Why Invest in Comprehensive Managed IT Services?
Recurring system failures and breakdowns might seem like a minor nuisance – but they are slowly compromising your productivity, employee morale, and customer satisfaction. Growing businesses cannot operate from one disruption to the next.
Working with a managed IT services provider means your technology infrastructure is monitored around the clock to ensure all tech components are optimized and functioning seamlessly – and problems are taken care of before you experience downtime. Managed IT support is a business investment that enhances daily workflows, reduces operational costs, and helps deliver an outstanding customer experience day after day.
Managed IT Support
Versus Break-Fix Services
Businesses have a couple of choices to manage their IT infrastructure.
Managed IT Support Models
Complete coverage of IT setup
Flat, clear monthly costs
Access to the industry’s top IT security systems
24/7/365 security monitoring + vulnerability scanning
Proactive problem solving
Regular updates and system fixes
Long-term solutions (to avoid breakdowns)
Fast response times from technicians.
Little to no downtime
Break-Fix Models
Technicians show up after a system failure
Unexpected repair costs
Expensive security upcharges after a breach
Zero proactive security monitoring
Problems are solved after damage is done.
Quick fixes and short-term IT solutions
Long wait times to speak to technicians
Prolonged downtime whenever something breaks
Hours (or days) of lost productivity
Break-fix business models are designed to make money when your systems fail. The managed IT services model operates around the clock to avoid system failures altogether and maximize uptime.
Our Comprehensive IT Support Models
Fully-Managed IT Support
Fully-managed support is for companies with little to no IT expertise in-house. The Intelice team functions as your complete IT department managing everything from top to bottom.
Co-Managed IT Support
Co-managed support is for companies with a limited IT department. Our technicians provide a supporting role in executing large projects, mitigating issues, managing on/offboarding, and anything else to help your technology infrastructure function seamlessly.
IT Consulting
Business journeys are full of unexpected obstacles and roadblocks – but you don’t have to approach them blindly. Our IT strategists work closely with your staff to examine your business infrastructure, company culture, and vision to align your goals with the ideal technology solutions.
Business VOIP Services
Successful businesses are grounded in strong communication processes. Intelice implements cutting-edge Voice Over IP solutions to ensure your interactions are both convenient and crystal clear. We provide the complete VOIP package – from unlimited calls/texts to auto assistance and support.
Cloud Computing
Most businesses operate in the cloud these days – but the perfect cloud strategy looks different to every organization. Based on thorough business discovery, our experts will help you decide which operations should be managed off-site versus onsite and develop a customized cloud plan that fits like a glove.
Microsoft 365
Daily business operations are powered by Microsoft 365 – email, shared calendar, Teams, etc. We’ll make sure you’re using the vast platform to its full capabilities and maximizing your investment.
Productivity Management
If an IT strategy isn’t making your organization more productive, it’s not doing its job. The Intelice team analyzes your technology infrastructure under a microscope to pinpoint/mitigate inefficiencies to make your organization smarter and more profitable.
Network Monitoring
Your network runs 24/7/365 - and we keep constant tabs on it to identify risks, spot vulnerabilities, and perform any fixes to avoid problems that lead to downtime (or worse). When you partner with Intelice, you can rest assured your network will operate flawlessly day after day.
Security Analysis
Security is the core of Comprehensive IT. Our job is to stay informed on the fast-evolving cyber threats to keep your technology infrastructure protected, no matter what.
Help Desk Support
Leveraging Comprehensive IT support means you get direct, around-the-clock access to our technicians to field questions, concerns, or any other inquiries about your technology setup.
Key Components of Comprehensive Managed IT Services
Comprehensive Managed IT Services are designed to provide businesses with a holistic approach to IT management, covering everything from day-to-day support to strategic planning and implementation. Here's what you can expect from a comprehensive managed IT services provider like Intelice:
Proactive Monitoring and Maintenance: Continuous monitoring of your IT infrastructure to identify and address potential issues before they cause downtime. This includes server monitoring, network monitoring, and security monitoring.
Help Desk Support: 24/7 access to a team of experienced IT professionals who can troubleshoot and resolve technical issues quickly and efficiently. This ensures minimal disruption to your business operations.
Cybersecurity Services: Robust security measures, such as firewalls, intrusion detection systems, antivirus software, and regular security assessments, to protect your data and systems from cyber threats.
Data Backup and Disaster Recovery: Regular data backups and disaster recovery planning to ensure that your critical data is protected and can be quickly restored in the event of a system failure or disaster.
Cloud Services: Implementation and management of cloud-based solutions, such as cloud storage, cloud backup, and software as a service (SaaS) applications, to improve scalability, flexibility, and cost-effectiveness.
IT Consulting: Strategic IT consulting services to help you align your technology with your business goals. This can include technology roadmaps, IT budgeting, and vendor management.
The Benefits of Having an IT Services Provider
When you partner with Intelice Solutions, you gain access to a team of IT professionals dedicated to your success.
Our managed IT services are designed to help you reduce costs, increase efficiency, and enhance security.
By outsourcing your IT needs to us, you can minimize the risks associated with technology while taking advantage of the latest tools and innovations.
Plus, our ongoing support ensures that your IT infrastructure grows with your business, allowing you to scale effortlessly.
With Intelice Solutions, you’re not just getting IT services—you’re getting a trusted partner.
If you’re looking for a dependable IT services provider in Washington, DC, Virginia, or Maryland, look no further than Intelice Solutions.
We have the expertise and resources to handle your IT needs, from everyday support to long-term strategic planning.
Our managed services provide the flexibility and reliability you need to stay ahead of the curve in this environment.
Whether you’re dealing with frequent IT issues or simply want to enhance your business’s efficiency, we’re here to help.
Why Choose Intelice for Your Managed IT Services Needs?
Intelice stands out from other managed IT service providers in several key ways:
Customer-Centric Approach: We put our clients' needs first. We take the time to understand your business goals and challenges, tailoring our services to meet your specific requirements.
Proactive Support: We believe in preventing problems before they occur. Our proactive monitoring and maintenance services ensure that your IT infrastructure is always running at its best.
Experienced Professionals: Our team of IT experts has years of experience in the industry. We have the knowledge and skills to handle any IT challenge you may face.
Transparent Pricing: We offer transparent and predictable pricing with no hidden fees or surprises. You'll know exactly what you're paying for and what to expect from our services.
Proven Track Record: We have a proven track record of delivering high-quality managed IT services to businesses of all sizes. Our satisfied clients are a testament to our commitment to excellence.
The Comprehensive IT Promise
Proactive IT Support
Our mission isn’t to put out fires for you – it’s to make sure you’re taking the right steps to avoid fires altogether. That’s why we work 24/7 to eliminate risks in the early stages, anticipate your technology needs, and pave the way for meaningful business growth.
Customized Service Models
Templated IT service plans help maintain the status quo, but they won’t guide your organization through the growth phase. Every Comprehensive IT plan is based on a detailed understanding of your company’s strengths, challenges, and opportunities to position your company for the future.
Clear Pricing
Sneaky upcharges and surprise fees have no place in our Comprehensive IT support models. You pay a flat, agreed-upon monthly rate, period.
Fast Responses to Inquiries
Long wait times for a technician equate to lost productivity (and revenue). Intelice’s IT help desk team is on-call to respond to your questions in minutes.
Comprehensive IT: The Success Stories
Ready to Make IT a Vehicle for Business Growth?
How can we help?
Whether you need immediate help with an IT issue or want to discuss your long-term IT strategy, our team is here to help.
Call us at (301) 579-8066 or complete the form below and we'll help in any way we can.
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